Telecom has become Spark, but its bosses should be fired if they can’t revive their internet services

September 6, 2014


Good luck, Grumblers.

Catching up with Alf’s latest profound observations on the life, the universe and everything could be somewhat hit and miss today. At least, for some readers.

That’s because Telecom, nowadays operating as Spark, is not firing on all cylinders.

Here at the Grumble household we have been turning routers on and off, and turning computers on and off, and trying to get through to Spark via telephone to find out what’s up.

At last we were able to bring up the NZ Herald’s website where one of the first news items told of the country’s biggest telecommunications firm scrambling to fix an internet meltdown after an unexplained surge in internet traffic last night.

But when we clicked on to learn more we got the same old same old…

Firefox could not find the server.

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Do we really want more of this taxing business of trying to talk to IRD people?

February 14, 2012

Dunno if The Boss has paid his taxes on line recently.

Mrs Grumble gave it a go, a week or so ago.

Her bank statement shows the transaction was successful and the money finished up in the hands of the Government, no doubt to help provide domestic purposes benefits for fecund females with a greater urge to fornicate than find jobs.

She has received two letters from IRD since then.

They remind her that her payment is now overdue.

Phoning the IRD to try to sort things out resulted in her being advised about the advantages of enrolling in voice ID .

Then she had to answer questions put to her by a recorded voice.

It’s a tiresome and vexing procedure.

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Telecom hangs up on 250 Kiwis

February 7, 2009

It’s not only the Government – the Labour one we dumped, not the splendid government we have now – that gets into social engineering. Or cultural engineering, if you prefer.

Today we learn Telecom’s call-centre workers in the Philippines “will be trained to talk like New Zealanders, learning slang words and mastering the Kiwi accent as part of a move to outsource 250 jobs.”

Outsourcing 250 jobs to the Philippines, of course, is a mealy-mouthed way of saying Read the rest of this entry »